Frequently Asked Questions

We proudly serve Thompson Falls, Missoula, Sanders County, Mineral County, and surrounding areas throughout Western Montana. If you're not sure if we cover your location, give us a call!

Yes! We offer 24/7 emergency plumbing services. Burst pipes, major leaks, sewer backups, and other plumbing emergencies don't wait for business hours — and neither do we. Call (406) 827-4863 for immediate assistance.

Our service call fee is $150, which covers our arrival and diagnosis. This fee is applied toward any repair work if you choose to proceed. Emergency calls outside regular hours may have a higher fee. We always provide an estimate before starting any work.

Yes, we provide free estimates for new installations and larger projects. Service call fees apply for diagnostics and repairs. We always provide clear, upfront pricing before starting any work.

We service all major brands including Rheem, AO Smith, Bradford White, Noritz, Navien, and more. Whether you have a traditional tank system or a tankless unit, our technicians are trained to handle them all.

For most homes, an annual drain cleaning is a good preventive measure. If you have older pipes, a larger household, or recurring issues, more frequent cleaning may be beneficial. We can assess your specific situation and recommend a maintenance schedule.

First, turn off your main water supply at the shutoff valve. Then, contain any water with towels or buckets. If it's a sewer backup, stop using water immediately. Open windows for ventilation if there's a smell. Most importantly, call us right away!

Yes! We offer a 90-day warranty on our labor for most repairs. All parts are covered by manufacturer warranties. Extended warranties are available for certain installations. If you experience any issues with our work within the warranty period, we'll return to make it right at no charge.

We accept cash, check, and major credit cards (Visa, Mastercard, Discover, American Express). Payment is due upon completion of the work. For larger projects, payment schedules can be arranged.

Insulate exposed pipes, keep garage doors closed if water lines are there, let faucets drip during extreme cold, and maintain a consistent indoor temperature. If you're going away for extended periods, consider shutting off and draining your water system. We also offer pipe insulation services.